FAQ・Cancellation policy・Things to keep in mind
About reservation
When we receive a reservation request or when a reservation is completed, we will send an e-mail to your registered address.
If you do not receive the email, please check your spam box first.
If you still cannot find the email, please send us your name, the date and time you would like to make a reservation, and the name of your plan via LINE@ or the inquiry form.
*If you have set up your cell phone to receive domain names, please allow emails from “@bashotrip.com”.
*Please check our cancellation policy.
About Payment
About tour
Inquiry Form
If you would like to contact us, please text us via LINE or contact though the inquiry form,
If you wish to participate, please let us know in the “Any comments” box when making your reservation.
Here are the main criteria, although not all of them are listed below.
– Weather warnings are in effect or are expected.
– When thunder is heard.
– When waterfalls or rivers are expected to rise due to heavy or prolonged rain until the previous day.
– When the activity seems unsafe due to strong winds or heavy snowfall.
– When typhoon is expected to pass through the area.
– When participants do not follow the guide’s instructions.
– When the guide is not feeling well.
Cancellations due to personal preferences are subject to cancellation charges:
Up to 8 days in advance | Free |
7 – 3 days in advance | 2,000 yen |
2 days in advance | 50% of the total tour price |
Day before/on the day of the event | 100% of the total tour price |
Up to 31 days in advance | Free |
30 – 16 days in advance | 50% of the total tour price |
15 – 8 days in advance | 75% of the total tour price |
7 days in advance – on the day of the event | 100% of the total tour price |
Please note that this cancellation fee will be applied even if the number of participants in the group tour decreases from one week prior to the date of the tour.
Things to keep in mind
- The guide will send a final confirmation by e-mail or phone call (pick-up location and time, shoe size, etc.) the day before the tour.
*They may only confirm by phone. - Please follow the guidance and instructions of the tour guide during the tour.
Many of the activities involve nature and can be dangerous at times.
The Nature Guides are here to guide you and your safety is their first priority, so please be sure to follow their instructions during the tour. - Please stay within sight of the nature guide during the tour.
They will do their best to ensure your safety and make your tour fun. Please be sure to stay close to your nature guide. - The tour may be cancelled or the course or time may be changed due to weather conditions or other problems (e.g., transportation delays, disasters, etc.).
- No refunds will be made for cancellations or changes after the tour has started.
- If you feel sick before or during the tour, please be sure to inform your Guide.
- Please take care of your valuables.
We are not responsible for any loss or damage to valuables. - No alcohol is permitted prior to or during the tour. Anyone who cannot participate in the tour due to having consumed alcohol will be liable for cancellation charges.
If you have any questions, please feel free to contact us.
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LINE: @bashotrip
Email:info@bashotrip.com