Cancellation policy・Things to keep in mind
Cancellations due to personal preferences are subject to cancellation charges:
【Group of 1 – 9】
8 days before: FREE
7 – 3 days before: 2,000 yen
2 days before : 50% of participation fee
1 day before : 100% of participation fee
On the day : 100% of participation fee
If you are unable to make it to your tour on time, it will be counted as a cancellation.
【Group of more than 10】
30 days ago～ 16 days ago : 50% of participation fee
15 days ago～ 8 days ago ： 75% of participation fee
7 days ago～On the day ：100% of participation fee
If your number of participant decreases, this fee will be charged.
<Request to change date 2 days before tour>
If there is an opening on your requested date, we will be able to change your reservation without a cancellation fee.
If there is no opening on your requested date, you will be subject to the cancellation fee.
Requests to change the date on the day before or day of the reservation will be considered and handled as a cancellation. Therefore, we encourage you to contact us in advance.
Things to keep in mind
【About Cancellation due to weather】
Poor weather conditions may cause the tour to be canceled. If it is determined that it is too dangerous to continue the tour due to bad weather conditions, the tour guide will contact you beforehand as soon as possible to cancel the tour. In that case, there will be no cancellation fee.
No alcohol is permitted prior to or during the tour. Anyone who cannot participate in the tour due to having consumed alcohol will be liable for cancellation charges.
If you have any questions, please feel free to contact us.
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