Activity Booking for Hokkaido travel – Sapporo, Otaru, Furano, Biei, Asahikawa

Cancellation policy・Things to keep in mind

Cancellations due to personal preferences are subject to cancellation charges:

<<Cancellation Policy>>

【Group of 1 – 9】

8 days before FREE
7 – 3 days before 2,000 yen
2 days before 50% of participation fee
1 day before 100% of participation fee
On the day 100% of participation fee

If you are unable to make it to your tour on time, it will be counted as a cancellation.

【Group of more than 10】

30 days before ~ 16 days before 50% of participation fee
15 days before~ 8 days before 75% of participation fee
7 days before~On the day 100% of participation fee

If your number of participant decreases, this fee will be charged.

<Request to change date 2 days before tour>

If there is an opening on your requested date, we will be able to change your reservation without a cancellation fee.
If there is no opening on your requested date, you will be subject to the cancellation fee.

Requests to change the date on the day before or day of the reservation will be considered and handled as a cancellation. Therefore, we encourage you to contact us in advance.

Things to keep in mind

【About Cancellation due to weather】

Poor weather conditions may cause the tour to be canceled. If it is determined that it is too dangerous to continue the tour due to bad weather conditions, the tour guide will contact you beforehand as soon as possible to cancel the tour. In that case, there will be no cancellation fee.

【Safety Precaution】

No alcohol is permitted prior to or during the tour. Anyone who cannot participate in the tour due to having consumed alcohol will be liable for cancellation charges.

 

If you have any questions, please feel free to contact us.

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How it works

Find Activities
Check activities based on area or dates.
Reserve your plans
After you choose which plan to join, fix your date & time by sending us a request
Confirmation
Once your request is confirmed, you will receive email from Basho trip.
Enjoy Activities
Finally, all you have to do is... Enjoy the activities!